We want you to be satisfied with every BATHZ and SING by BATHZ product. Please read this policy before placing an order.
Returns — 7 days
You can request a return within 7 days of delivery if the product is unused, uninstalled and returned in its original packaging with all accessories and the invoice.
Damaged, defective or wrong product
If your order arrives damaged, defective or incorrect, tell us within 48 hours of delivery at contact@thebathzcompany.com with your order number and clear photos of the product and packaging. We will arrange a replacement or a full refund, as you prefer.
What cannot be returned
- Products that have been installed or used.
- Products damaged after delivery due to mishandling, wrong installation or misuse.
- Products returned without original packaging or accessories.
How to start a return
- Email contact@thebathzcompany.com with your order number and the reason for return.
- We will confirm eligibility and share the return / pickup instructions.
- After the product reaches us and passes inspection, your refund is approved.
Refunds
Approved refunds are processed within 5–7 working days to the original payment method. For Cash on Delivery orders, the refund is made by bank transfer to the account details you share with us. Delivery charges are non-refundable, except when the return is due to our mistake (damaged, defective or wrong product).
Order cancellation
You can cancel an order any time before it is dispatched for a full refund. Email us with your order number as early as possible.