How do I place an order?
Choose a product, click Add to Cart, then go to Checkout and fill in your name, phone number and delivery address. You will get an order confirmation on email once the order is placed.
What payment options do you accept?
We accept Cash on Delivery (COD) and the online payment options shown at checkout.
How long does delivery take?
Orders are usually dispatched within 2–3 working days. Delivery typically takes 5–7 working days depending on your PIN code and location.
How can I track my order?
Log in to My Account → Orders to see your order status. For any help, email us at contact@thebathzcompany.com with your order number.
What if my product arrives damaged or wrong?
Tell us within 48 hours of delivery with photos of the product and packaging, and we will arrange a replacement or a full refund. See our Refund & Returns Policy for details.
Can I return a product?
Yes — unused, uninstalled products in original packaging can be returned within 7 days of delivery. Installed or used fittings cannot be returned. Full details are on the Refund & Returns Policy page.
Do you sell in bulk or to dealers?
Yes. For bulk orders, project orders and dealership enquiries, write to contact@thebathzcompany.com and our team will get back to you.
How do I care for chrome-finished taps?
Wipe with a soft, damp cloth and mild soap, then dry. Do not use harsh chemicals, acids or abrasive scrubbers — they can damage the chrome finish.